It is a process through which your requests undergo a review and approval process.
When the Helpdesk team receives different types of requests, it conducts an initial assessment to categorize the request. Depending on the nature, complexity, or urgency of the request, it is routed to specific teams, and managers for approval.
To approve the helpdesk requests, click the Helpdesk Approvals option on the Approvals screen as displayed below:
You will be directed to the Helpdesk screen to approve or reject the pending requests.
Click Take Action on the respective request, then add comments in the Remarks section and click Approve/ Reject button as required.
Process Helpdesk Request
Once the request is approved/ rejected, it will be removed from the screen.