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Logging In

Learn how to login to your employee account in Runtime Workman.
To login on Workman, you need following information from your HR Manager:
  1. 1.
    Company Code
  2. 2.
    Employee Code
  3. 3.
    Login PIN
Ideally, when you are onboarded with the company, your HR Manager sends you the above information through an SMS and/or and E-Mail. Here's a sample SMS with above details:
Sample E-Mail
Sample SMS
After installing Runtime Workman, you will see following 2 options:
  1. 1.
    New User
  2. 2.
    Existing User
Login User Selection
If you are new to Workman and using it first time, select New User option.
In case you were using Workman 6.x, select Existing User option.

New User Login

New User Login page looks as shown below:
New User Login
To login, simply enter your Company Code, Employee Code and Login PIN and click on Submit.
If the credentials entered are correct, you will be logged in and taken to Home Page.
After successful login, you will stay logged in, even if you close the app. After opening the app again, you will not see Login page as shown above, but you will directly see home page.
You do not need to Logout from Workman. If you Logout, your old PIN may not work and you may have to approach your HR Manager to give you a new login PIN.

Existing User Login

If you are an existing user of Workman 6.x, select Existing User option from start page. you will then be required to enter your Company Code and Employee Code as shown on the page below:
Existing User Login - Get New Login PIN
Click Submit to get a new Login PIN by SMS and/or E-Mail. You can then use the new PIN to login as per the process shown above for New User Login.
If your mobile number and e-mail address is not updated in Runtime HRMS profile, you will not be able to receive new PIN SMS and E-Mail. In such cases, you need to contact your HR Manager to receive a new PIN offline and use the same for login.

Common Login Issues and Solutions

If you encounter any issues during login, please use below common error messages and related solutions.
Company Code is not valid. Check your input and try again.
Check the value entered in company code. Make sure it is spelled correctly. There should be no spaces before or after the code. company code is a 6-letter code comprising of letters and numbers only. There is no special character in company code.
Company setup in progress. Try after some time.
This error indicates that your company's Runtime HRMS account is currently not ready. Please wait for some time and try again. If this error does not resolve after some time, ask your HR Administrator to raise a support ticket with us.
Company setup error. Please contact support.
This error indicates an issue with your company's Runtime HRMS account. Please ask your HR Administrator to raise a support ticket with us.
Invalid login details. Please try again.
Make sure your company code, employee code and login PIN are correct.
Incorrect username or password.
Make sure your employee code and login PIN are correct. There should be no spaces at start and end of employee code. If you have logged in previously with same login PIN, and trying to login again, your login PIN may have expired. Please ask your HR Manager to send you new login PIN and try again.
Employee account is not active.
This error means your employee record in Runtime HRMS is not active. This happens when your HR Manager deactivates your account upon your exit from the organization. If that is not the case and you feel that your account should be active, please contact your HR Manager to check your profile and activate your account.
Client account is not active. Please contact your HR Administrator.
This occurs when your organization's Runtime HRMS subscription is not renewed upon expiry. Please contact your HR Administrator to renew your subscription and try again.
We're sorry! Your request could not be completed. Please try again or contact support.
This is a generic error message which means something went wrong on our side. You can wait for a few mintues and try again. If this problem does not resolve, ask your HR Manager or HR Administrator to raise a support ticket with us.