# Workflow Request Depending on the configured workflow, your request is routed to multiple approvers, and each approver has a defined role, and authority level. Your request progresses through the defined approval hierarchy or path. To initiate the Workflow Request, click the **Workflow** **Request** option on the **Requests** screen as shown below:

You will be navigated to the **Select Workflow** screen to select the type of workflow.

The Workflows templates are categorized into two categories: * **System-generated workflows** - These templates are predefined, and standardized by the system. * **Custom workflows** - Custom templates provide users with customizable options and are added by the organization itself. Let's take an example of **Update Bank Details** to understand the System-generated workflow. On the **Select Workflow** screen, click **Update Bank Details** workflow and you will be navigated to the **WorkflowRequest** screen.

You can add all the details including Bank Name, Bank IFSC, Account Number, and comments as displayed above. After adding all the details click the **Submit** button. As you click the **Submit** button, you will be directed to the **Workflow Requests screen** to view a list of your recently submitted requests with status.

Until your request is approved, you can withdraw it by clicking the **Withdraw button.** You will be asked to **Confirm** or **Cancel** the Withdrawal request.

**Custom Workflows** To understand Custom Workflows, let's consider an example of **Mobile Workflow.** On the **Select Workflow** screen, click the **Mobile** **Workflow** option.

You will be navigated to the **Mobile Workflow** screen to add all the details as displayed below:

Fill in all the field details including( Reason, Type, No of Pieces, Estimated Date, Estimated Time,Declaration, Comments) and click the **Submit** button. You will be directed to the **Workflow Requests screen** to view a list of your recently submitted requests with status as shown below:

Until your request is approved, you can withdraw it by clicking the **Withdraw button.** You will be asked to **Confirm** or **Cancel** the withdrawal request.