Help Desk Request

Help Desk requests allow you to contact different departments within your organizations.

Help Desk requests pertains to a ticket or query that you can raise to the concerned department(s) in your organization. You can submit the Help Desk Request detailing the nature of your query or issue.

Click the Help Desk Request option on the Requests screen as shown below:

You will be navigated to the Helpdesk Request screen where you can submit a request.

To submit the request, select the category of the request as configured by your organization. Enter comments in the Message section, add attachments if required, and then click the Submit button. Upon submission, a ticket is generated and is assigned to the appropriate department.

History - History button allows you to view a record of your past requests.

Help - If you are stuck somewhere, simply click the Help button to access the documentation of Runtime Workman.

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