# Help Desk Request Help Desk requests pertains to a ticket or query that you can raise to the concerned department(s) in your organization. You can submit the Help Desk Request detailing the nature of your query or issue. Click the **Help Desk Request** option on the **Requests** screen as shown below:

You will be navigated to the **Helpdesk Request** screen where you can submit a request.

To submit the request, select the category of the request as configured by your organization. Enter comments in the **Message** section, add attachments if required, and then click the **Submit** button. Upon submission, a ticket is generated and is assigned to the appropriate department. **History -** History button allows you to view a record of your past requests. **Help -** If you are stuck somewhere, simply click the Help button to access the documentation of Runtime Workman. {% embed url="" %} How to use Helpdesk Request {% endembed %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.runtimehrms.com/requests/help-desk-request.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.