# Helpdesk Approval When the Helpdesk team receives different types of requests, it conducts an initial assessment to categorize the request. Depending on the nature, complexity, or urgency of the request, it is routed to specific teams, and managers for approval. To approve the helpdesk requests, click the **Helpdesk Approvals** option on the Approvals screen as displayed below:

You will be directed to the **Helpdesk** screen to approve or reject the pending requests.

Click **Take Action** on the respective request, then add comments in the Remarks section and click **Approve/ Reject** button as required.

Once the request is **approved/ rejected**, it will be removed from the screen. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.runtimehrms.com/approvals/helpdesk-approval.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.