# Helpdesk Approval

When the Helpdesk team receives different types of requests, it conducts an initial assessment to categorize the request. Depending on the nature, complexity, or urgency of the request, it is routed to specific teams, and managers for approval.

To approve the helpdesk requests, click the **Helpdesk Approvals** option on the Approvals screen as displayed below:

<div align="left"><figure><img src="https://2554067213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fmm2SmFAsWDyvj1V26DWc%2Fuploads%2FFblT6QZ878dPVfIeuGbU%2FApproval%20.jpg?alt=media&#x26;token=f9486365-faef-43cf-893c-5d851d37e78e" alt="" width="375"><figcaption><p>Helpdesk Approvals</p></figcaption></figure></div>

You will be directed to the **Helpdesk** screen to approve or reject the pending requests.

<div align="left"><figure><img src="https://2554067213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fmm2SmFAsWDyvj1V26DWc%2Fuploads%2FT8rDbtXorFYLAMyU9lXg%2FHelp%20Approval.jpg?alt=media&#x26;token=a338b736-4e67-4952-8cdb-27d0f37e93e4" alt="" width="375"><figcaption><p>Helpdesk</p></figcaption></figure></div>

Click **Take Action** on the respective request, then add comments in the Remarks section and click **Approve/ Reject** button as required.

<div align="left"><figure><img src="https://2554067213-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fmm2SmFAsWDyvj1V26DWc%2Fuploads%2FjysWcrS8YNyimjU8cA0Z%2FProcess%20Helpdesk%20Approval.jpg?alt=media&#x26;token=52bc10c8-5532-4719-9f55-39d8e26bf154" alt="" width="375"><figcaption><p>Process Helpdesk Request</p></figcaption></figure></div>

Once the request is **approved/ rejected**, it will be removed from the screen.